Memorandum of Understanding
At Alluring Africa (AA), we’re passionate about helping others discover Africa through personalized, world-class experiences. Please help us to ensure we continue to offer the highest level of service by reviewing the following information and uploading your company details. We will use your responses to evaluate you for our approved vendor list, which we hope you will be joining soon.
As an AA supplier, your professional liability insurance coverage must meet the following requirements:
Is your errors and omissions coverage at least $1M or equivalent, per occurrence?
Does your coverage include jurisdiction in the United States?
Policy Start Date:
Policy End Date:
Do you require these same minimum coverages of your sub-contractors?
Please provide us with a copy of your current insurance policy.
AA must receive a Standard Tour Operator (STO) rate of 30% less than the published pricing or fair market value. This rate is necessary to offset overhead including credit card fees, printing, local marketing and promotion and relationship development to enable us to generate more business for our partners and make a modest profit.
Then, we’d like to get to know a little more about you. Please provide us with the following:
Your training procedures and staff information, including:
Upload Training Procedures & Staff Details.
Do you have a 24-hour emergency phone number and email?
Emergency Phone Number:
Will the consultant dedicated to our account be available until at least 12pm EST?
At Alluring Africa (AA), we’re committed to fulfilling our clients’ requests and answering their questions within a timely manner. To help us uphold our commitment to our clients, we need timely and efficient results from our suppliers’ reservations and operations team(s). You, our valued supplier, can help us by ensuring the following:
The AA logo must be used in conjunction with supplier’s logo and should be displayed prominently on all materials shown to AA clients including:
We want our clients to feel set apart from the rest and go above and beyond to make our clients feel special. We would love your assistance in creating a gift list from which we can add a special touch to each booking. Gifts should be thoughtful, unique to the area and within our specified price range. Please put us in touch with the appropriate contact at your company who can help us develop this along with the co-branding items above.
If there is anything else you feel we should be aware of prior to your review, please let us know by uploading a description here:
For the protection of our clients and our brand, you may not collect or distribute Alluring Africa clients’ personal contact information, such as email and phone number. You may not contact AA clients directly with marketing communications. If you would like opportunities to market to AA’s client base, please contact Alluring Africa Marketing at 321-622-9374 or email firstname.lastname@example.org. We love partnering with our suppliers for marketing initiatives including events, guest blogging, e-newsletters, and more!
We (supplier) agree to adhere to the items specified under the Supplier Approval Checklist and continue to maintain these minimum requirements for as long as we work with Alluring Africa (AA). We agree to ensure our reservations and operations team(s) meets the Alluring Africa Supplier Expectations as specified above. We agree to ensure the Branding & Client Experience requirements are actioned by the time AA’s next client travels with us and agree to adhere to the Confidentiality and Non-Solicitation Agreement. Failure to uphold this agreement could result in loss of business from AA.
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If you have questions about the contents of this document, you can email the document owner.
Document Name: Memorandum of Understanding
Agree & Sign